Returns & Refunds Policy
Last updated: November 19, 2025
Thank you for shopping at Grand Shop BD. If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- Goods made to Your specifications or clearly personalized
- Goods which deteriorate rapidly or where the date of expiry is over
- Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- Goods which are, after delivery, inseparably mixed with other items
Note: Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
Return Address:
Grand Shop BD
Mirpur Shopping Center, Level-9
Mirpur 2, Dhaka 1216
Bangladesh
We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Phone: +880 1885-000060